Operating

Every Container Counts

Team Roland cares about every container: With dedication at any time of the day, every day of the year, we do everything to ensure that your container gets on the rails on time. If a vessel is delayed, we make every effort to bring forward containers that are in storage. For us, this is customer service, but it is also due to the fact that we produce the Roland lines ourselves and therefore pay attention for maximum utilization. The high frequency of Roland’s routes, together with the commitment of our team, provides the greatest possible flexibility: if a container cannot be delivered on time, we can easily book it on the next Roland train.

Roland Finds the Best Price

As an independent, neutral container operator, we are open to cooperation that brings our customers several advantages. We look for the best rate for the desired route in each case and can therefore find the most affordable solution for our customers to get their shipment from A to B. We make this effort for our customers, who receive full-service from a single source.

Added Value through Digitalization

Even when digitization was still simply called “IT”, Roland relied on electronic processes. That is why we have systems with which even demanding projects can be implemented efficiently and transparently. Our carefully programmed IT interfaces guarantee fast, fully digital processing at terminals. Important documents are well secured in our digital filing system and are available at any time. Upon request, our customers can set up interfaces from their IT systems to our IT landscape and thus organize the processes even more tightly.

Long-term Partnerships

Operating is teamwork: not only does the team have to be well coordinated, cooperation with partners also has to work across the board. This is why we rely on long-term partnerships that we can rely on just as much as our customers can rely on us.

Our most important partners include Wiener Lokalbahnen Cargo (WLC), with whom we produce our block train connections, as well as the Port of Vienna and Container Terminal Enns, which are our daily contact points for routes to and from Hamburg and Bremerhaven.

But we also maintain stable partnerships beyond Austria’s borders in order to be able to offer you a comprehensive range of services. The guiding values in our partnerships are independence and neutrality, so that we can be an honest and reliable partner for all our customers – whether small or large – for all operating matters.