FAQ & Checklists

This datas are necessary for a price request

• Port of departure and port of destination (North, South or Westport)
• Mode of Transport (CY-CY to/from Hinterland Terminal, rail/truck, direct truck or local trucking)
  • Pure CY-CY traffic or pure trucking
  • Private rail siding or truck (location, ZIP Code of unloading or loading place)
  • Further unloading or loading places (multi-stop, customs clearance or Weighing, etc.)
  • Unloading by tipping chassis, delivery by side loader
  • Empty depot
• Container Typ
• Weight (VGM)/payload per container

If you have further information on the planned transport at time of rate request, this can be considered when submitting our quotation:

• Company name of shipper
• Volume
• Additional Services: declarations seaport (ZAPP, BHT, TCC), SOLAS, seals, export customs clearance, etc.

If you would like to book an order with Roland for the first time, we need the following information in advance so that we can add you as a customer in our database:

• Legal company name
• Detailed address (Street, number, ZIP, location)
• VAT number
• Contact person
• General email and telephone number
• Invoice receipt by email or post
• Email address for sending invoices

If you need information about our options or capacities for a specific transport, please advise following details:

Pure rail transport

• Number of containers
• Container Typ
• Approximate weight / payload
• POL Vessel
• POL Terminal Vessel
• Delivery regulation
• Cut Off Vessel

Pure truck transport

• Number of containers
• Container Typ
• Approximate weight / payload
• Empty Container depot
• Loading place (location and ZIP)
• (Desired date or the information from when the goods are available for loading or, if applicable, the opening times of the loading place, if there is no desired date)
• Multi stop (additional loading places, customs, etc.)
• Place of delivery
• Cut Off train or vessel

Combined transport

• Number of containers
• Container Typ
• Approximate weight / payload
• Empty Container depot
• Loading place (location and ZIP)
• Loading date (desired date or the information from when the goods are available for loading or, if applicable, the opening times of the loading point, if there is no desired date)
• Multi stop (additional loading places, customs, etc.)
• POL Vessel
• POL Terminal Vessel
• Delivery regulation
• Cut Off Vessel

In order to create an export order, we need the following data. Without this data or individual data, we are not able to create export order:

• Container Typ
• Number of containers
• Cargo description
• Payload per container
• Dangerous goods details
• Delivery date of full container on rail terminal (for self-delivery)
• Specification of rail terminal (for self-delivery)
• Delivery date and time per loading place
• Delivery address per loading place
• POL and Terminal
• Cut Off Vessel (date and time)
• Delivery instructions (earliest delivery date and time for POL)
• Country and port of destination
• Transhipment port
• Customs status

Following data also required, but can be submitted as soon as possible:

• Your reference
• Dangerous goods declaration (immediately after container loading)
• empty pick-up depot
• pick-up reference
• loading reference per loading place
• details on each loading place (exceeding loading freetime of 2 hours, container lift off, unhitch truck chassis)
• delivery reference for POL
• name of Carrier
• name of vessel
• required additional services (SOLAS, weighing, export customs clearance, ZAPP, BHT, TCC)
• TCC agent for orders via POL Koper or Trieste

Below you will find a ready-made order form if you don’t already have one.

If you need information about our options or capacities for a specific transport, please advise following details:

Pure rail transport

• Number of Containers
• Container Typ
• Approximate GWT
• POD Vessel
• POD Terminal Vessel
• Name of Vessel
• Vessel ETA

Pure truck transport

• Number of Containers
• Container Typ
• Approximate GWT
• Rail terminal
• ETA of train or vessel, resp. availability of container
• Place of delivery (location and ZIP)
• Loading date
• Multistop (additional unloading places, customs clearance, etc.)
• Empty depot

Combined transport

• Number of Containers
• Container Typ
• Approximate GWT
• POD Vessel
• POD Terminal Vessel
• Name of Vessel
• Vessel ETA
• Unloading place (location and ZIP)
• Loading date
• Multistop (additional unloading places, customs clearance, etc.)
• Empty depot

In order to create an import order, please advise following details. Without this or in absence of individual data, we are not able to create an order.

• Container Type
• Number of containers
• Detailed German description of goods
• Payload per container
• Amount of Packages
• HS code (4 digit sufficient)
• Value of goods and indication of currency
• Dangerous goods details and dangerous goods declaration
• Date of delivery for full container at rail terminal (for self-delivery)
• Specification of rail terminal (for self-delivery)
• Place of delivery per delivery location
• POD and Terminal
• POL
• Name of vessel
• Customs status
• Release number (PIN)

Following data also required, but can be submitted as soon as possible:

• Your reference
• ATB number (via Hamburg) with detailed information of sub-items and weight of each sub-item. ATC, ATD in case of custom cleared.
• Empty redelivery depot
• Pick up reference
• Loading reference per unloading place (if necessary)
• Details for each unloading place (exceeding loading free time of 2 hours, container lift off, unhitch truck chassis)
• Redelivery reference for empty depot
• Desired additional services, such as import customs clearance, TCC

Below you will find a ready-made order form if you don’t already have one.

Following details always required:

• Commercial invoice with shipper and consignee
• Packing list with indicated gross weight and net weight including number of packages
• In future: Power of attorney from sender with valid EORI number (will be implemented by Roland within 2021 – customers with regular export bookings will be informed in advance)
• Preference certificate(s) in case to be done in the course of export customs clearance

Following details always required:

• Commercial invoice with shipper and consignee
• Packing list with indicated gross weight and net weight including number of packages
• Bill of Lading (with identical number of packages and GWT indicated on packing list)
• Ocean freight and on carriage rate (if included on the commercial invoice, this must be shown as a separate invoice item)
• Power of attorney from recipient with valid EORI number (if available a valid tax account, however, this is not mandatory)

Alternatively, following documents may be required or have to be available:

• Preference certificates (EUR1, ATR, Form A) – These can be recognized if they are available to us in ORIGINAL at time of customs clearance (must be able to be presented in the event of an inspection)
• Basic notices (household effects), declarations (embassy staff / UNO / IAEA) – basic notices must also be available in ORIGINAL as they have to be written off in the course of clearance at the customs office. Exemptions from customs duties when moving to the EU for the first time (+ passport + registration form) as well as declarations with number of files already assigned (= declaration number at the top right on the first page) by the ministry do NOT have to be in original, a colour scan is sufficient.
• BFW certificates (import wood packaging materials from IN/CN/BY) a colour scan is sufficient
• Other import licenses (BIO certificate, phytosanitary or border veterinary inspection certificates, etc.) always required in ORIGINAL

In principle, a power of attorney is required as proof of legitimation vis-à-vis customs, as this represents an authorization for clearance. Furthermore, data such as EORI number, tax account, AEO certification are specified on this in order to enable customs to check / compare the recipient data with the commercial invoice.

Furthermore, mandatory legal components between the final recipient and (customs) submitter, such as inspection, appointment or clearance / inspection via partners, are regulated on this.

The term “free of charge” (FOC) does not exist in customs law. Basically, every item / invoice item requires at least a pro forma value (if, for example, you can proof to have paid nothing for the item specified). A pro forma value is only valid if individual sample items, which in themselves do not represent any commercial value but are only imported for viewing, are shown as such on the invoice.

Sea freight and on carriage costs have to be disclosed for customs value calculation resp. the import sales tax (EuSt). The following applies: Foreign freight costs (sea freight) for the customs value calculation, total freight costs for the VAT calculation. If the sea freight is prepaid, this must be shown as a separate item on the commercial invoice.

It is more than unlikely that shipper knows about the on-carriage rates (from the EU port to the recipient) in advance; these costs must be shown separately for each customs clearance by the customer.

Basically yes, if the given foreign EORI number is entitled to input tax deduction in Austria. Handling without an EORI number has not been permitted in Austria since 2004. Only private individuals or associations can process without an EORI number.

Inspections are only commissioned by customs, not by the submitter. This can be done on the basis of the risk profiles of the imported goods or on the basis of a random generator which selects shipments for inspection according to a predetermined percentage.

In addition to clearance, Roland also offers inspection (for a fee). This is usually done as a random check with customs or, in rare cases, as a complete physical container unloading at the customs clearance terminal.

Tariff suggestions given by the shipper are at best guidelines. Since the submitter is liable for the correctness in Austria, these can only be used if they are correct.

Of course, shipper try to specify duty-free tariff numbers in the interests of the customer, but this can, if the inspection or a subsequent control / audit by the ministry determine that the tariff number (s) specified do not match, to additional claims and also lead to penalties.

These may arise on the basis of the ancillary service tariff transmitted with the offer. These can be, for example, costs such as additional tariff numbers, inspection, processing of preference certificates or notices, outsourcing from the customs warehouse or presentation commission.

Presentation commission will be charged if Roland’s tax account is used (i.e., if Roland pays the customs duties in advance). This amounts to 3% of the applicable duty rate and is charged in addition to the costs for import clearance and the ancillary services.

The commission does not apply if the consignee’s tax account or, in the course of a provider clearance, the freight forwarder’s tax account including the assumption of debt in accordance with Art. 231 is available.

An appointment by Roland is possible. However, this service requires authorization from Roland in the USP (Company Service Portal) and is chargeable. A written application through official channels has not been possible since January 1st, 2021, as the Austrian customs office has now finally switched to a digital system.

Yes, we welcome speculative applications, even if we currently don’t offer any vacancies. If you are a forwarding agent and are interested in a professional life full of exciting challenges and genuine commitments to customers, then do not hesitate to apply to us

We contact everyone who takes the time to apply to us. We keep promising candidates on record.

Please send us the following documents with your speculative application:

• A curriculum vitae in tabular form
• Relevant certificates (the highest qualification in each case)
• A concise letter of motivation (Why do you want a job in combined transport? Why Roland in particular?)

Please send your speculative application to: job@rolsped.com

Roland is always looking for forwarding agents or people with a school-leaving qualification such as an FH or university degree to strengthen our dedicated team as dispatchers. As important as technical know-how is, what also counts at least as much for us is that our employees have a lot of practical understanding and a high level of commitment.

The key to our success is our uncompromising service quality. This demands a lot from Team Roland on some days. We are therefore looking for people for whom customer satisfaction is a real concern and who are prepared to go the extra mile to achieve this at all times. We require good organizational and communication skills, and also that you are happy to tackle where it is needed.

Yes, we are very passionate about training apprentices. We make sure that they get the best possible training, and we look after each apprentice personally.

You can find more information on the job vacancies page. The best thing to do is to apply for a job as a forwarding agent right away.

You take the first step: send us your application for a vacant position.

If, based on your documents, we have the impression that you are a good fit for our team, we will invite you to an interview with Roland Managing Director Nikolaus Hirnschall. During this appointment you will also have the opportunity to ask questions and get to know the company in order to decide whether Roland is a good fit for you.

If you are shortlisted, a second interview with both Roland managing directors – Christian Gutjahr and Nikolaus Hirnschall – may follow.